Shipping
Do you have local pickup in the GTA?
Yes. We have a local pickup service in Toronto, Ontario, Canada. We will contact you after your purchase is complete and ready for pickup. Please wait for a confirmation email from us before you come to pickup. This service is ONLY available to people that live in Ontario that are willing to pickup at our store location in Toronto, Ontario.
The pickup address will normally be at our store located at 11 Camden Street, Toronto, Ontario, M5V1V2. We reserve the right to alter the pickup details on a case by case basis to help accomodate all of our customers.
Customers that have previously picked up from us in Markham can contact us directly. We will continue to serve you locally.
Where do you ship to?
We ship worldwide from our headquarters in Toronto, Canada.
What shipping options are available?
We currently offer UPS and Canada Post shipping options for all of our customers worldwide.
Can I select Canada Post shipping option even if I don't live in Canada?
Yes, any options that is available as a selection can be shipped to your shipping destination. Canada Post is the name of shipping provider because our shop is based in Canada.
Which shipping option will have tracking numbers when the items are shipped?
Here are the shipping options that offer a tracking number:
- All UPS shipping
- Shipping to USA by Canada Post: Xpresspost International and Priority Worldwide.
- Shipping within Canada by Canada Post: Expedited Parcel, Xpresspost and Priority.
- Shipping to Internationally by Canada Post: Xpresspost International and Priority Worldwide.
Selecting Small surface packet will not have a tracking option.
How long will my package take to ship?
Within Canada:
| Service | Speed | Tracking Number |
| Canada Post Priority | Next day delivery | yes |
| Canada Post Xpresspost | 1 to 2 days delivery | yes |
| Canada Post Regular/expedited | 2-9 days delivery | yes |
Within USA:
| Service | Speed | Tracking Number |
| Canada Post Priority Worldwide | Noon Next day delivery | yes |
| Canada Post Xpresspost | 2-3 days delivery | yes |
| Canada Post Small Surface Packet | 10-14 days delivery | no |
Internationally:
| Service | Speed | Tracking Number |
| Canada Post Priority Worldwide | 2-3 days delivery | yes |
| Canada Post Xpresspost Intl. | 4-6 days delivery | yes |
| Canada Post Intl Small Surface Packet | 6-10 weeks delivery | no |
For full shipping times on Canada Post shipping times, please check out this link here
Am I able to see the shipping cost before I confirm to purchase the items?
Yes. The shipping costs are on the final checkout page. Here are the steps:
- After clicking the checkout button in your cart, you'll be directed to a screen where you enter your payment and customer information.
- Enter your payment and customer information (which includes your address) and then press continue to go the final checkout page.
- Now that you are on the final checkout page you can select the shipping option of your choice. Then you can confirm by clicking the "complete my purchase" button.
What about customs, duty fees and tariffs?
You are responsible for any customs, duties fees, or tariffs in accordance with your state or country's specific requirements.
Where can I enter the promo code / discount code?
After you have entered your payment information and press continue. There will be an empty box where you can apply your promo code/discount code. Enter your code into this box and press enter. Your discount, if applicable, will automatically be applied.
Can I use 2 promo codes for one transaction?
Unfortunately, no.
Can I use a promo code on the items that are on sale?
Yes. But certain restrictions apply.
Where do you ship from?
We ship worldwide but we are located in Toronto, Canada
How will I know when my items are shipped?
An email confirmation will be sent to you along with applicable tracking number.
