Mystery Toy Box Subscription FAQ

What is inside the Mystery Toy Box?

Each month, our team along with our partners curates the Mystery Toy Box and each month is a surprise. In general we try to pack at least 5-6 items in each box. We pack a variety of premium quality toys from brands such as Kidrobot, Tokidoki, Funko, The Loyal Subjects, Medicom Toy, Monogram and more! 

Can I order other products from the shop and a Mystery Toy Box subscription at the same time?

No. It must be separate. Our subscription engine is powered by Bold Commerce and we use Stripe, a credit card processor which is separate from our main store. 

Can I pick up a Mystery Toy Box in retail stores?

Not at the moment. Mystery Toy Boxes will come from our fulfillment house and can only be shipped directly to the address you provide during the checkout process.

 

How much is shipping?

We offer a flat fee shipping rate of $9.99 CAD if you order from mindzai.ca.  If you order from Mindzai.com, the shipping price is also $9.99 USD.  

What shipping options are available?

We currently offer Canada Post shipping options for Canada and USPS Priority for everywhere else. 

How do I cancel my subscriptions?

You can cancel anytime by emailing us at customerservice@mindzai.com. Once we receive your notification email, we will process your cancellation. Any outstanding shipments will continue to be shipped until the plan has ended.

How do I manage/view my current subscriptions?

You can view and manage your subscriptions on your account page at https://www.mindzai.com/account for our US and worldwide customers and https://www.mindzai.ca/account for Canadians.

When does my Mystery Toy Box subscription arrive?

We generally fullfill and send all orders out on or around the 15th of every month. If you order before the 15th of every month, we will include your order into the next shipment. If you subscribe from the 15-31st of the month, your next box will ship the next following month.  

 

How long will my package take to ship?

In Canada, please expect your Mystery Toy Box to arrive anywhere from 2-7 days depending on where you live in the country. If it's in Ontario, expect 2-3 days. If it's British Columbia, it's closer to 7 days. 

In the USA, you should expect your Mystery Toy Box to arrive anywhere from 3-6 days. We use USPS priority service. 

How does the billing work?

Our system will bill you on the 1st of every month.

If you subscribe to our Month to Month plan, and you happened to subscribe on the 4th of the month, then we would bill you the next month on the 1st 

If you subscribe to our 3 Month plan, and you happened to subscribe on the 4th, then we would bill you once for 3 Months immediately then in 3 months when the subscription has ended, we would also bill you on the 1st

It's important to note that all plans recur automatically on their own until you decide to cancel.