Refund Policy
Thanks for shopping with Mindzai!
We work hard to make sure that you are happy with your purchase and we understand that you love creativity just as much as we do. You are dealing with people that is truly appreciative of all creative minds and the products that come out of them.
However, there are times when things can go wrong and you end up with a defective product or a missing part. We want you to be happy and so have a fair defective return policy.
All of our products are final sale and many of the products we sell are made in limited quantities, custom-made and they are considered collectable items. This includes original artwork such as paintings, original artist sketch books, custom apparel or anything else handcrafted.
Blindbox toy collectables are final but if you open the box and find a defective product, send it back to us and we'll help you get a new blindbox but we cannot guarantee you will receive the same toy.
In the rare case of a defective product send it back to us within three (3) days of product delivery and we'll be sure to exchange it for you.
Any return requests made after THREE (3) DAYS will NOT be accepted. NOTE: All returns MUST include original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you. If you damaged the toy we are sorry but we can't accept the return.
Instructions for returning defective products:
- Send us an email to customerservice@mindzai.com and include your reason for returning along with a photo.
- Wait for an return authorization number (RA#) from us. We will review your email and send you an RA# along with instructions.
- Once you have followed the return instructions and are ready to send it back we will require you to ship the product back to us inside a shipping box and be sure to write your RA# on the outside of the box. We cannot accept returns without an RA# number.
- When we receive your return we will email you to let you know.
That's it! Simple huh?
